| rev:text
| - I'm writing this review based on what happened on May 16th with Pink Spot Vapors.
First of all, I have been a devout and loyal customer to them for the last 5-6 months. I live on the SW end of town and for me to drive 30 minutes each way to get there speaks volumes.
The day started by trying to order online. This is where the problem began. I was trying to purchase $70 worth of E-juice, but then at check out, my 10% off code of "fblike10" (for liking them on FaceBook... hey if that doesn't sound like a bribery... I don't know how else to explain it) DID NOT WORK.
Still carrying along, I try to checkout. Then the SQL crashes and the site goes down.
What do I do? I call the store to directly do a phone order.
First girl that I spoke to, challenged me about how the site was down... (sorry, been a web developer for major corporation for 15+ years... getting challenged by some layman was bad enough)... but leaving her name out because she wasn't so bad in the end.
Anyway, I asked her if she could honor the "fblike10" promo, she said she'd ask and get back to me.
3 hours later, another girl got back to me saying that she can. However this time, instead of having it shipped out to me, I asked her if it was possible to purchase the order with the 10% off, and if I could pick it up in-store instead. She didn't have an answer, and just like the first girl, told me she would get back to me.
Moments later, Tyler, (surprisingly the store manager), calls me back. Telling me that the 10% off code is for online orders only. So that it offsets the shipping of $5.95. I asked him if it was written in the policies that the 10% off is for ONLINE ORDERS ONLY... his answer, NO.
So I argued saying that if I had to LIKE them on FB to get this discount, it shouldn't matter, if it was online, or in-store.
Now we somehow got through all of this and came time to calculate how much I would be PREPAYING them so that I can pick up the order TOMORROW. 5/17/2013
I went back to the PSV website to do the calculations. But the calculations were wrong on their shopping cart. Tyler admitted that there had been ongoing problems with the website and to not base the calculation on what is posted on the site.
BUYERS BEWARE... if they are not posting a correct price, are you underpaying or in worst case scenario, OVER PAYING???
Then because I got technical with TYLER, he decided to say these words... (which to a business owner like myself, is like hearing someone scratch the freakin' chalkboard with a vengeance)...
"THIS IS BECOMING TOO MUCH WORK"
WOW... all I can say is WOW!
I then told him, that whenever I go in to their establishment, there are people in line, and some people (vaping newbies) taking 30 minutes or more of their staff's time.. IS THAT TOO MUCH WORK? Because they seem to be joyous and gay crowd that can't wait for the sale. Honestly, they should have one of those gigantic BELLS that they ring with pride everytime someone buys something.
He said that THEY ARE TOO MUCH WORK TOO. That's just WRONG. It made me sick to my stomach that I had purchased from them many of times, each purchase $100 or more.
I then said, compared to the 30-50 minutes someone could spend with their staff in-store, my 10 minute phone conversation isn't SO BAD. I then asked him if he would say these same words, earshot of the owners and he said YES. Now either that's really stupid or just plain RUDE. If I was the owner, he would be so fired... because...
RESULT IS: I cancelled the entire order and told him that I would come in to see SANDY the owner on MONDAY just to tell her this whole story without making any purchase.
OH and FYI, there are couple nice ladies online that sell the same things that PSV carries on their website. Their so-called "GAME CHANGER" cartomizer. PSV price $19.95 for a box of 5. Other sites $10.99... that's almost a 100% markup... TRULY AMAZING.
If you're a fan of PSV, wonderful. I used to be.
As for me, I will go with this to YELP, TRIP ADVISOR, and any other major review sites. It's only a matter of time that you may become totally disappointed at their level of customer service.
PS - In conclusion, I realized that when I WALK IN to the store, they recognize me and know that I'm a spender, so they all royally kiss my butt. But since they didn't realize who I was on the phone, they treated me like crap instead. As far as the store goes, it's a very clean and posh looking store. HOWEVER, with the manager being the way he is, they deserve a POOR rating because the store is as UGLY as the people they hire.
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