We went today for the 1st time after reading reviews and hearing some from my clients. I had so many concerns going in because we have a tough pup on our hands- a matted sheepdog! He did need to be shaved down which makes me a little sad but we are going into summer and he will feel good. The best part is that everyone that worked there made us feel welcome and they were honest and helpful in every way. What a kind "family" "small business" type staff! We are lucky that they are so close too!