I have been ordering cakes from this place in the past two years, it's always been great experience. However not sure what is going on with the manage team, i was told that they couldn't resend confirmation email after my third chasing calls. They charged my credit card in 5 second, but the sell associate never called me to let me know that they had problem sending me confirmation email. I was waiting all day long, then when I called the third time, they hang up the phone. RUDE, very unrespectful. The manager showed no apologize and was very impatient. Cake is good, customer service experience was horrible.