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  • For the person from Spiga who commented below and scolded me for my review: It's not okay for your guests to be at your restaurant for 2 hours and leave without one of them eating dinner because you never know where your batch of meat is coming from. While we appreciated the apology, that was not enough. Next time this happens to another guest, my suggestion would be to comp their wine or invite them to come back to dine with dinner on you. While I can appreciate that your hostesses are new and in training, that is not our problem. Make it right next time. An apology was not enough in this case since poor service is a reoccurring theme at your restaurant (you can read about it in others' reviews too) and especially since we were loyal customers sending people your way. Shame on you for not being able to handle some constructive criticism. I have every right to review your restaurant. Please make the necessary changes so that you can provide good customer service to your guests. I wish the best for you. It went from bad to worse. Very poor customer service. We have tried to love this place because we live in the neighborhood and my husband works right in the same area. The service is always really slow but the food has mostly been good so we kept on frequenting the place in hopes that they would improve with the service. I actually YELPED this establishment a year ago because a server told us that she would not give us good service since we were sitting on the patio and it was too hot out there and she didn't want to walk out there too often. She encouraged us to sit inside. I took my review down because we really wanted this place to work out and because my husband liked the owner, I wanted to cut him a break. Sadly tonight was the last straw for us. We checked in. We had a reservation for a table on the patio and the hostess let us know that she missed my request. (The only place to sit is on the patio-the rest of the restaurant looks and feels like a cafeteria). The owner (who my husband knows through his business) said he would get us seated as soon as possible. He didn't follow up with us. My husband kept checking in with the hostess. We waited at the bar for 40 minutes. We finally got seated and I ordered a steak medium rare and it was extremely rare (Purple) and my potatoes were ice cold. I sent it back and it came back like rubber so I just asked them to take it away. The owner only had excuses for us. His hostesses are new and they make lots of mistakes, the meat comes in different batches and you never know what you will get. Wow. So we have eaten there probably 50 times and my husband's business has paid thousands in gift cards for his clients. Seriously, at the least, comp our $20 worth of prosecco that we only ordered because we had to sit at the bar and wait for our res that their hostesses clearly messed up. I hope in the future that the owner uses his actions instead of his words to make up for any mistakes made by his staff.
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