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  • Just visited the Henderson store at 8:06 p.m. to grab a few gelato's. The "to go" area of the store was empty of customers and they were putting the tins of gelato on a silver rolling cart behind the counter. I asked if it was still for sale and I was told "No, it's closed". What kind of customer service is that for a Saturday night at six past eight in the evening? Is there a time frame for getting gelato like there is for a fast food breakfast menu? Was it too hard for one of your employees to turn to the cart and scoop up a few orders? Nope, just a "it's closed". Very bad customer service. It was 8:06 P.M.! Golden Spoon, one block away, was happy to see us and take our money. This location has gone down hill so bad since it first opened. Never again. I won't even start on the time it takes them to answer the phone for takeout. You will always be put on hold........forever.
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