Apparently this place does not need your business or money.
We have tried to give them our business (upgrade our gas fireplace). We talked to one salesperson and never got a return call as promised. We decided to give them another try a few months later and we were told she was no longer there, but would be taken care of. We picked out what we wanted and were told the owner had to give us an estimate. He took a couple of weeks, but did finally show up for that. Another week or so went by and he called for our email address (which we already gave) but I did call back and give it to him so he can email our estimate. That was approximately 3 weeks ago. NO ESTIMATE, no call, no nothing.
I will NOT be giving them a third try.