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  • Poor Service (lack thereof) I recently visited the Kensington location on a Sat (first time) and was utterly disappointed in how I was treated or in my case ignored. After walking in I was not even acknowledged, not even so much as a hello. I looked around for 5+ mins and was not even asked if I wanted help. Girl behind the counter (red headed girl) was too busy gabbing with her 2 boyfriends to bother with me. Place was not busy either, just 2 other paying customers who were already enjoying their teas in the corner. Of course she was more than willing to say hello to a staff member that had just walked in for her shift but a paying customer like myself would be too much to make an effort for I guess. Needless to say I walked out without spending any $$. Girl just looked at me like I was bothering her somehow as i walked out. Unfortunately they will NOT be getting any of my business in the future. Obviously some staff have not been trained on "customer service". I have been to other tea shops/stores in Calgary and have always had wonderful service (The Naked Leaf, David's Tea), but Oolong Tea House is now the exception I'm sorry to say. Too bad as I would have loved to have spent some $$ on the lovely teas but will not be now or in the future.
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