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| - Really hate giving this business such a bad review, since I've been a longtime fan, repeat customer, and taken friends and family here. We (3 people) came in for brunch at 11:20am this Sunday and even though we did not have a reservation were seated promptly. That's the only positive. The hostess warned that there was a reservation coming in at 12:30 and we assured her that we would not be hanging out.
While watching tables seated after us get attention and drinks from a server, we were given 3 refills of water, but did not see our actual server until 15 minutes after being seated. While a little disappointing, we decided to plug ahead with our full order, including a coffee, 2 omelette, and a Black Pig Benedict. The initial cup of coffee came out promptly, which I emptied, but then sat empty for 10 minutes before being refilled. After another 10 minutes, our server came over and politely said, "I just checked with the kitchen and your order will be out super shortly". Needless to say, super shortly must not mean within a few minutes, since our food finally arrived at 12:20pm, a full hour after our arrival and more than a half hour after placing our order. To add insult to injury, the 2 eggs on my Benedict were entirely broken and slopped all over the plate, rather than presented on top of the Bennie, leaving the dish to look like grilled pate on muffins and accompanying potatoes in a soup of runny yellow liquid. Additionally, from approximately 12:10 until the point that our food arrived, the hostess repeatedly did a visual check of our table, we assume to see if we were finished, when we hadn't even received our food.
The food was tasty and always has been. However, it wasn't until we were readying to leave that our server offered the only (and relatively weak) apology about the time it took to get our food, apparently not recognizing that she was also lacking in attentiveness.
We decided to comment upon the disappointing service and time to get our order to the hostess and another associate as we exited, who only chuckled and said "yeah, we don't know what's going on back there."
Really disappointing. Since we really value our meals out, work hard to justify a relatively expensive brunch, and have several other great options in the Ohio City area, we won't be going back.
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