Adopted a dog that we are happy with, however our experience with staff was poor. There was miscommunication with workers in different parts of the building that was no fault of our own, yet we were immediately blamed and questioned about papers we had brought to them (given to us by another staff). This was done loud enough for the people waiting to hear and it was rather embarrassing. We opted to have our dog tested for heart worm and were told to bring the dog next door immediately following the adoption. We waited 15 minutes outside and were not helped. After going back inside, we had to wait again to talk to the staff who then told us we must make a separate appointment and again seemed very annoyed. I was not expecting a lot, just wish to be treated with more respect.