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| - Well, we came in today. The place was quite busy. We had to wait roughly 15-20min, which was fine. We were sitting tuck away on the left side of establishment.
We came here a while back, it was great. Had my smash burger and I wasn't disappointment. So I came back for a second time and had the meatloaf. It was good and I was full. It was pretty filling. I had a doggy bag for the other portion. It came with hash browns with gravy on top.
My friend had the egg benny with pulled pork (yum) and my mother had the breakfast classic (she was satisfied).
I also upgraded my meal prix fix menu which either came with coffee or tea and one dessert (chocolate mousse, cheesecake, or mix berries) we opt for the cheesecake.
Cheesecake was delicious nice touch with the gooseberry, Caramel and chocolate drizzle on top with whipped cream on the side.
Now, I have no complains about the food. However, the service wasn't the greatest.
First, they forgot the coffee. Second, we received our dessert after another table that order later then us. So we waited quite a while for our cheesecake(15 mins). And I had to remind her about the coffee
At the end, considering there was 3 people in my table I was charge gratuity in my bill for lack lustre service. I was quite disappointed. I thought I wouldn't be charged gratuity when it's below 8 people but I was. Gratuity is earned not given. If service was great I have no issue giving out the appropriate tip or more and I always tip regardless of how bad the service is. It maybe less but I always tip. I had a very disappointing experience and the waitress noticed my face of disappointment afterwards when I left. I sense she purposely added the gratuity in the bill when she knew I was very upset. Completely un-ethical
Not sure I will come back again. The place left a bad taste in my stomach. Fortunately it wasn't the food but it was the service.
RESPONSE: the table only had 3 people. No other. No separate bills, no individual bills.
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