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| - BEWARE OF THE FRAUDULENT PRACTICES OF THIS BUSINESS!!!!
I am absolutely FURIOUS!
After receiving TERRIBLE service (on a Friday night, nonetheless), which included my server not bringing items that I ordered when the conveyor belt was empty, my friend and I both decided not to tip him because of his terrible service and attitude in response to our requests.
Today, my friend checked her online statement for her credit card and found that she had been overcharged $2. I go online to check my statement to find that I had also been overcharged $2. Checking with the 3 other friends who ate with us and decided to tip the server, we were the only 2 who were charged an extra $2 on top of our bill. Furious, I called Teharu, was told that the manager was unavailable and proceeded to begin explaining my situation and was asked if I left a tip. I explained that I hadn't because I had received terrible service. In my opinion, by not leaving a tip I am helping my server to realize that he did a terrible job and he will therefore reevaluate his service and perhaps improve upon it. Being that many people comment on their subpar service that they receive here, the servers must not be tipped very well. Is this the way that Teharu responds? By overcharging customers illegally? When I sign a Merchant's receipt, I am agreeing to pay the amount that I write...NOT any more than that. It's no wonder that their service does not improve...Teharu is illegally making customers tip their servers (I bet we are not the only ones that this has happened to) which causes the servers in turn to have no incentive to improve their customer service.
What upset me even more was that the woman on the phone said that there is "no proof" that I had been overcharged unless I bring in my receipt and bank statement, in which case they would refund $2 to my account. Obviously, it's only $2 so I'm not going to go all the way there just to get it back...I'll probably spend more on gas doing that. What infuriates me however is that when I explained that what Teharu did was ILLEGAL and FRAUDULENT, the woman on the phone was absolutely unfazed and did not seem to care about her business' immoral practices. Furthermore, my friend is a very light eater and $2 was nearly 33.3% of her bill. Imagine that - terrible service and a 33.3% tip? This business is absolutely terrible...I refuse to support a business that cheats customers out of their money by means of illegal and fraudulent practices.
UPDATE: My friend spoke to the manager, who was apparently on break when I called earlier, and he said that he saw his worker on the phone with me and considered intervening (but didn't). The manager continued to claim that this was a "mistake" and that it happens "often". My friend said that he seemed concerned and wanted to help us by offering to refund us $2. However, we do not care about the money, but rather that this does not affect other people. Therefore, our concern is not about the fact that we were both overcharged, but rather that this business is not taking the necessary actions to ensure that their customers are satisfied and treated with honesty and respect. Being that the manager recognized that this is a problem that arises often, I do not understand why they are not taking this issue more seriously and investigating the source of this problem...if it happens so often, how is it an accident?! We expressed that we do not think that this is an accident in any way and that we will be contacting the police to investigate Teharu's fraudulent business activities. Furthermore, I have already submitted a complaint to the Better Business Bureau.
If you have eaten at Teharu and paid via credit card, I highly suggest that you check your bank statement to see if you were overcharged. If you were overcharged, I hope that you will either comment on this post, submit a complaint to the BBB, or call the police directly as I will be contacting them shortly. I do not feel that anyone should sit by and allow a business to conduct themselves in this manner - it is not only wrong, but ILLEGAL and I am determined to put an end to Teharu's fraudulent practices.
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