I ordered the whole wheat everything bagel as the label on the bagel indicated and which the woman behind the counter said was indeed whole wheat, but was given a white flour bagel. When I complained after seeing what l was given, the woman behind the counter changed her tune and said she didn't know what the bagel is because "I don't make the bagels" and that she could give me a different bagel (not what I wanted) but that she "couldn't" refund my money. They need a new order taker/cashier who either knows what they do and don't sell or who can treat customers better and make right on their mistakes. Not worth the aggravation, don't waste your money like I did and go elsewhere!,