The man who worked on my house was attentive, professional, friendly, and communicative. The same cannot be said for his boss who was on speaker (and told the homeowner was present). The boss made remarks about "well does she want a remodel or does she want ...?" I had a friend who manages damage and reconstruction projects advise me on what to do. If I am paying by the hour, I'd prefer to have things done right the first time.
The boss on the phone was a total jerk and is the reason I will never work with this company again. Considering I am currently shopping out estimates after getting insurance money to rebuild what was damaged, the jerk of a boss lost his company business. I'd hire the worker again in a heartbeat.