I've been to this location many times and I do believe that the location downtown is better but I settle for this one because it is close to home.
I've never had a problem at Earls, I love the blacken chicken. My ultimate favorite which keeps me coming is the Dynamite Roll and the warm potato salad.
Service is always good, food is always great and the workers from hostess to servers to managers always look and talk professional.
There is just something about the downtown Earls's food that taste much better. But I definitely love this location as well.