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  • Dear Pollo Loco, why ask for what type of tortillas we want if you will not include it on the order? Same goes for salsa and salad dressing... I placed an order via drive through to find out I was missing my churros, salsa, tortillas and dressing. The bad thing is that this is the second time they forget part of my order and I find out when I get home. I should have learned my lesson and checked before taking off but I figured it was a one time mistake. I was thrilled a new location near by had opened buy they just can't get it right! Also, the chicken seemed deep fried instead of grilled. It was so overcooked that it appeared to be chicharron style. Please train your staff on how to treat customers and how to pack an order.
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