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| - I have been searching for a car repair place I can trust for a long time. I have found that the dealerships generally do good work, but they rip you off at every possible turn. The last time I took it to a dealer for a broken tailgate they told me I needed new belts and hoses right away. I had just had them all replaced less than a month earlier, so seeing the guy back pedal after I told him was priceless.
I tried Firestone until they forgot to put the lugs on my tire and my wheel fell off right on the street outside their store as I was pulling away.
I went to Big O next. My truck was hard to start, so I took it to them thinking it was either the battery of the alternator. They tested it and said it needed an alternator and replaced it. Then their computer told them it was the battery instead. They said sorry and that they already put the alternator in and couldn't take it out now and would only charge me $300 for the alternator I didn't need.
That's when I found Carlife. They had just built a new store near me. I went to Yelp and read some reviews and they mostly got really good reviews. The one bad review I had noticed got the attention of the owner and he bent over backwards trying to make that customer happy and that impressed me.
I started having troubles with my steering kind of catching every once in a while making it hard to turn and it concerned me, so I took it in to have them take a look. They drove it and the problem didn't happen for them. It only rarely happened to me, but when it did it was kind of scary. They said maybe it was the tire hitting the wheel well in a certain spot and put some lube there I think. They didn't charge me anything and sent me on my way and the problem never happened again. That impressed me. Since then they have done some other work such as replace an AC hose and most recently a timing belt.
That leads to the next part. A very short time after having the timing belt replaced I was in central Phoenix and my truck overheated. I limped into the closest auto repair place and they found that the radiator was broken off where the top hose connects. The repair guy said "Did you recently have your truck worked on?" I said yes. He said they broke your radiator. I was bummed. Not only did I have to shell out for a new radiator, but now I have to find a new car repair place because I can't really go back to Carlife after that can I? I could never prove they did the damage and I am not 100% sure they did it anyway. I can't just go back and pretend it didn't happen because it would bother me. I decided to go someplace else next time even though I really liked Carlife because of their closeness to my house, they are clean and very nice and usually do good work for a decent price.
About a year passes and I have a brake light warning on, a broken windshield wiper and tires that needed to be rotated. I still haven't found another place and decided to bite the bullet and my pride and go back to Carlife anyway because I really need to get my brakes taken care of. I admit I have a little bit of an attitude when I walked in and the receptionist was on the phone and gestured that she would be right with me as soon as she could. I sat down and waited, but I noticed she sounded like she was on a personal call and that bothered me and after a few minutes I decided to walk out.
I went home a little upset and decided to write Carlife and let them know how I was feeling. I didn't have much luck on their web site and came to Yelp and saw the link to write a note to Carlife directly. I wrote down a long winden letter to them similar to this one noting my feelings on the matter thinking I was just venting a little and didn't expect any sort of reply.
Not an hour later the owner of Carlife himself Eddie calls me personally to express his regrets on what has happened and instead of denying his people could be responsible for the radiator breaking he accepts responsibility site unseen and vows to earn my business back. I tell him that I am not looking for money or anything and that I am just looking for a car place I can depend on and trust. He asks if I had gotten my truck fixed yet and I said no and asks me to give his company another chance. Due to his honesty, charm and sincerity I decided to give them another chance. I brought my truck in and they found the problem, a leak and replaced some calipers, put on new brake pads, fixed the broken windshield wiper linkage and rotated the tires. I came back in to pick up my truck and was met by Eddie himself and once again he was very apologetic and sincerely nice. I kind of thought he might give me a good deal on my service that day, but he insisted it was all on the house and didn't charge me a thing.
Nobody is perfect and everybody makes mistakes, but at Carlife they really do want to do good by the customer and bend over backwards to make the customer happy. Happy customers return. Kudos to Eddie. He's an owner that get's it.
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