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  • I am writing my review based on my experience last friday (Dec. 26th 2014) when I came in for dinner. I had always came here with my family and we loved the food and experience but when I came in last week, it was like something from a horror show. I couldn't believe the customer service that was not only received but being given to those around us. When we came in, a gentleman said he'd be right with us to seat us. He never came back. Another person came to get us but started giggling and laughing and said to hold on a sec. He was looking at the seating charts I suppose. Another individual came up to help him and they had a whole conversation about where to seat us and who just got someone prior, etc etc. I am standing there in shock because not ONE but TWO other individuals came to help JUST to find us a seat. 4 people and neither could decide where until 1 of them asked a girl behind him if he could seat us with her. She didn't even look up and said "ya sure" in a bothered way. What the heck. I am sorry? We came in just to have a meal and be on our way. Instead we had this circus chain of actions. It gets better. We finally sat down around the right side of the restaurant. I noticed a table near us who had a different waitress. A gentleman asked her if he could have his fork and knife changed out while handing it to her, she rudely asked twice "excuse me what?" and he repeated. She said "Ok yeah" and walked away without even grabbing the utensils he was trying to hand her. We immediately got up and just left. Don't get me wrong, I love Red Lobster, they got wonderful food and beverages. I am rating this based on our experience at this location and how it was handled. The place wasn't even busy that night. There was only 2 other tables on the right side of the restaurant we sat at.
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