I love this store and only recently consolidated going to AJ's/Trader's/WF to only going to Sprouts. They have had great deals, great produce and did the most awesome round up to the nearest dollar for Harvey Relief. Who can say no to that. Genius! So I bought some pre made meatballs that were off. I took them back and got a full refund no problem. ar other stores that is also the case, but at Sprouts it also came with a big apology & a smile instead of a "you are a pain but here is your $7 attitude". THEN... the manager found me an apologized if the bad meatballs had ruined our dinner plan. BOOM -- WOW -- no other store had the empathy to realize that bad meat means you have to figure out an entirely new meal. He then offered me new meatballs that were freshly made and when I said I had time to make my own, he got me a pound of grass fed beef for @$2 instead of $5. The care that I received was beyond "customer service" and was actually customer CARE. Shop here!!