| rev:text
| - **EDITED. 2 hours after I wrote this I was contacted by the Owner and a manager! They were very accommodating with WONDERFUL SERVICE! I added one more star!----------------------
-- I am very disappointed in the horrendous customer service I experienced by every employee I encountered during my visit. I called ahead and ordered a cheese pizza with extra cheese. The woman on the phone kept asking me if I wanted pepperoni on my pizza and I said no thank you. She asked me a couple times but I declined and when I arrived there to pick up my pizza I told her I was picking up an extra cheese cheese pizza for my Grandmother. She said, "do you mean the pepperoni pizza?" and I replied, no I did not order pepperoni on my pizza. This employee told me that I did order pepperoni. She then told me that I specifically told her I wanted pepperoni on the pizza. I have never experienced anything like this before- I just told her again that I didn't and I would like a cheese pizza with extra cheese. It was although she was fighting me and told me that I ordered something that I didn't remember ordering. My grandmother doesn't eat pepperoni, and she's 91, so I know that I did not mention anything about pepperoni. She said something about her phone being unclear or something, walked away from me, and then I guess the manager at the time walked up to me. Again, she said to me, "I hear you are picking up a pepperoni pizza" and I told her there must be a mistake and I ordered cheese pizza with extra cheese for my grandmother!" She also argued with me to tell me that I had ordered pepperoni. I was thinking - how bizarre- because I never spoke to her before and why wouldn't she just want to rectify the situation. At the time I entered the store there were literally between 7-10 people in the little waiting area and a couple people outside. I know they were very busy and I wasn't mad about the mistake-I was just upset the way I was treated. It's like the two employees were telling me that I was wrong. I just told the manager that I would like them to please make me a cheese pizza with extra cheese and I will wait. She said it will be 10 minutes and I said no problem. I was pretty upset because nobody had apologized and instead I felt HUMILIATED in front of a ton of people like I don't know how to order a pizza or that I don't know what I ordered. I asked her what they can do for my inconvenience and she said they would give me free crazy bread. I said thank you. I had to ask for her to do something! It was beyond bizarre. So about 8 or so minutes later one of the many customers in the store told me that he sees my pizza.I went over to him and asked him how he knows that that pizza sitting on a counter in the back was my pizza. He then told me that he heard another employee say "this is the extra cheese pizza".He said that it had been sitting there for a minute and that's why he wanted to tell me. I was confused and thought it was very weird, but I hollered into the back area (bc nobody was in front at the counter at the time- also weird because of the amount of people), and a nice new employee brought it to me promptly. I told her that I heard this might be my pizza and she confirmed it. Then I told her that I was given free crazy bread. She asked me for my receipt. I was never given a receipt with my corrected order and I did ask my original person that was working with me that I spoke on the phone- about whether I needed a receipt and she said no. Also the manager said no. So when the woman who brought my pizza asked another employee up front (one who didn't know my story and was new to the situation) she said I need a receipt. I told her I was told by two employees I didn't need one. Then she just walked away and the manager came back. I checked my pizza and it felt colder than usual. I told her that I don't have my receipt because you said I don't need it, but you were going to give me crazy bread for the inconveniences.She grabbed the bread. I told her that I wanted her to know that a gentleman waiting told me about my pizza and how it had been sitting out for a minute. I told her that it was less than 10 minutes and I am ok with this, but I think it's weird that after everything it would be sitting there.Then she proceeded to tell me that it was not true and it was impossible that it was sitting out because she made it. I told her the gentleman saw it and told me and I saw it and had to call someone in the back to bring it to me. She said well that is HIS opinion that it was sitting out there, but that is NOT what happened. I told her why would he make this up, there are a ton of people in here. I told her "You know what, I wouldn't be upset at all if you guys made a mistake, I had to wait a bit longer, if you just said you were sorry!"I told her NOBODY during this entire encounter said SORRY! She looked at me weird and I told her I was going to write about this online
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