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  • Exceptionally poor customer service by owner! I received a PRE-PAID membership as a gift. Due to some misinformation given to me by the receptionist at this location, it's owner/manager would not allow me to use my last massage on the membership. Although she apoligized for the incorrectness of her staff, she was firm that I would not be able to use the last massage of my membership unless I provided her my credit card to CONTINUE my membership. Seriously?! What's the big deal being that #1) the massage was ALREADY PAID FOR #2) the therapist would be making a nice tip and #3) I was willing to sign another waiver. When I asked her for the phone number to corporate, her exact response was, "go ahead because they're just going to refer you back to me." WRONG! A few days later, I received a phone call from Massage Envy's Regional District Manager, who was very polite and courteous (the way customer service should be). He instantly apologized and facilitated in allowing me to use the last massage on my membership. It was his suggestion that I use an alternate location to avoid this location's manager/owner. Sure says alot about her customer service, doesn't it? So...if you are looking to obtain a massage membership in the area, opt for Massage Heights located at 10420 S. Eastern Ave. Ste# 110. They are wonderful there! While it's ambience is similar to that of Massage Envy, it's therapists seem more experienced and it's staff, extremely friendly and polite.
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