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  • My wife and I decided to give them a try and I figured they'd been open long enough to work out the kinks so this experience should be good. It was Saturday night and a 1 hr wait but we were lucky (or unlucky) to get two seats at the bar. That was the best part of the evening. It all went down hill from there:( First, the service was horrible. The bartenders couldn't go out of their way to ignore you any more if they tried. It took almost 20 minutes to order a drink and they really didn't seem that busy. My beer was fine but the glass of wine my wife ordered was sour and she asked for a different kind. That in itself took another 15 minutes. We were so hungry by this point we decided to skip any appetizers and just order. My wife did the BYOB with a side of The Staple Mac & Cheese and I ordered the 1000 Island Burger with a slide of Parmesan Truffle Fries. 45 minutes later when the food arrived both burgers were cold and though we ordered them medium-well they were both rare. Like ice-cold in the center rare. Disgusting! The Mac & Cheese tasted like over cooked egg noodles in flavorless cheese water. What a joke! My 1000 Island burger came with NO 100 Island. It's in the name of the burger...how do you forget to put on that key ingredient. Finally, the Truffle Fries tasted like cheep frozen supermarket fries and we ate only a small portion of them. We looked for someone to complain too and since our bartender was ignoring us we turned to another one who then forwarded the complaint to the other bartender who then turned to the manager to discuss it. This all took about 20 minutes while we sat watching this soap opera play out. It actually became extremely comical. The manager (didn't catch his name since he didn't introduce himself but he's the short, portly guy with a scruffy beard and glasses) acted clueless when he reluctantly had to approach us and asked "so how is everything" and made us explain it all again. He made us feel like idiots. Like we were just a huge pain in his @ss. He asked "so what do you want me to do?" We said take the food off our bill since we didn't eat it and we don't want anymore. I'll pay for the alcohol but that's it. He said OK and stormed off. After another summit with the bartenders and 10 more minutes we received the bill that still had the skunked glass of wine on it. After waiting patiently for the bartender to return she had the manager take that glass of wine off and we could finally get out of there. The service is the worst you'll ever have. The food is poor quality and won't be prepared to your liking. They'll simply ignore parts of your order and when you complain your poor service will only get worse. The manager we dealt with has absolutely no customer service skills and no idea on how to remedy a bad experience. He only made things worse and not only will we never be back but I will tell everyone and anyone who will listen to avoid this place. There are way too many places in the area to get a better burger and a far better experience.
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