I have been doing business with Alex for well over 5 years. I have always known his pricing to be fair (one reason which led me to him) and his service to be fast (the second reason!) I came from a large corporate environment world and now that I'm on my own, I'm prone to Viruses-but he keeps me up to date and protected. No matter when I call, no matter what the issue is, he hangs in there until it is resolved. Most recently, I had an extremely difficult troubleshooting issue which he finally narrowed down to the service provider settings. It's almost like he thrives on a challenge and won't give up until it's resolved. I love this guy's work! Fair, honest, and delivers a good product. You can trust him!