| rev:text
| - Initially, the hotel started out alright. I was precautious. They tried selling us timeshare which I didn't think that it was appropriate for them to do when I just barely checked in. Upon checking in our room, the room was missing literally EVERYTHING. The pull out sofa had no mattress, no pillows, no blankets, no hangers, no iron but it does have an iron board, no cups. Literally it was missing everything and it was considered a "suite" which includes a mini kitchen, fridge, utensils, plates, etc. The reason I knew it was missing all that amenities because they gave us another room after complaining that housekeeping had given us four visits already and it was still missing items so the hotel put us in another similar room that was nicer and included those amenities. We complained to management over the phone and they were quite rude. We came down to speak to them personally and the one we had spoken to had left and so we had to explain our story to another manager which was quite cumbersome. The manager we spoke in person to was quite rude and loud and then proceeded to threaten to cancel our reservation. It was getting nowhere and so we waited to talk to different manager who then helped us out a little bit. He gave us a upgraded deal for a cheaper price. We upgraded out suite and I specifically asks the total amount prior to agreeing. When checking out, the total amount I had to pay extra was double the amount that I was informed before the upgrade which then took time out of my vacation day just to talk to management to fix issues. We spent a good 2 to 3 hours talking to management throughout our whole trip because of various issues and those hours could have been spent doing something else. The day before we were to check out, housekeeping services knocked on our door at 8am (remember check out time is 11 am) to find out when we were leaving. We have a good 3 hours and they wanted us out already? I paid a lot to have a nice stay and they were quite eager to kick us out. I have been to Vegas at least 5 times and this hotel has the worst staffing and management by far than any other hotels I've stayed at. The only good thing is that it is right next to all the shops in the miracle mile shop.
Summary of the whole hotel:
The good: decor, cleanlinest and the two bed suite (you have to see it)
The bad: Housekeeping. Took at least 40 minutes to bring us a pillow.
The ugly: Management (Sean and Sam were rude and has no sense of customer service. Rommel and Robert on the other hand was quite pleasant but still a little bit inexperience in making a customer's vacation a good one).
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