I sing the praises of the UbreakIfix franchises. Ordinarily. I have used the Tempe and Biltomore locations several times and felt they'd always been transparent and fair with me. THEN I had this experience with the Gilbert location. Let me say I have never been to one of these stores at any time of day where there wasn't a line for services. And then there's this location at 3871 S. Gilbert Rd. It was a ghost town for what became obvious reasons.
I'd had an iPhone screen replaced less than 90 days ago. Last night while using my phone at the gym to play music I pressed hard against a machine and when I checked my phone to skip a song I didn't like, I recognized a line of light running the length of the otherwise black LCD and the screen was no longer responsive. I took it to the store fully prepared and willing to own my part if I'd broken the screen. But the screen showed NO damage save a smaller than a BB sized nick near the top of the screen, near the top right edge, and a kid working the store tells me I have damage that voids the warranty. A nick that I've submitted this photo of. He then proceeds to suggest that this nick, that has been there for nearly 2 months suddenly made the entirety of the screen stop working and then went into some spiel that was starting down the road of my having to replace this thing I just bought-at the cost of another $90. What a scam. He then admits that there's LCD failure and if there was no nick they'd replace it even though the issues are unrelated. Huh? There are good and bad franchises in all businesses, I concede that point. Better to avoid this one altogether and go where good sense, reason and the interest in building returning customers plays into customer interaction. I'll never allow any of my family or contractors I support to patronize this location either. Look at the pic! TERRIBLE. I literally went next door to AT&T and bought a new phone rather than patronize this place.