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Attributes	Values
type	rev:Review
dateCreated	2017-03-30 00:00:00 (xsd:dateTime)
itemReviewed	Camping World
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Camping World Henderson NV I bought my motor home from Camping World in Houston TX and the experience was great even though they had poor reviews. I needed warranty service in the desert and the most convenient option was Camping World Henderson NV. I checked reviews and true to form they were poor. Poor customer service both in the shop and retail. A couple of reviews talked about feeling taken advantage of by the service department. Well, I went with it anyway as it was the house A/C and it was an easy swap out because it was already authorized and shipped by Airexcell. I showed up an hour before my appointment and checked in at the service desk with Derrick. I've been working with Derrick over the phone for over a week to get everything lined up and he's been great! All looks good until we get to him telling me Airexcell only authorized 1.5 hours labor to make the swap and anything beyond that is on me. So if the unit was modified or any other work is required the shop rate is $129. hour! WOW that seems a little steep! Anyway I mention that if that's the case I would like to see what has to happen before we spend anything beyond whats been authorized. With the reviews I've read I have this vision of this turning into more than just a quick swap out and at their shop rate adding up quickly. They take my keys and bring the rig into the shop with me following. This is where this goes sideways and as the others have mentioned the poor customer service is demonstrated. I mention that because of the limited labor allowance and an interest in seeing how its done I would like to sit quietly and watch. Well, you'd have thought I poked both tech's right in the eye! They became very angry and visibly pissed and basically demanded I leave the shop area. The one guy tells me " I do these all the time, I know what I'm doing". At this point I reassure them I wasn't trying make them mad just want to see how the unit is installed. They weren't having any of it so I left. You know maybe these guy's should read their reviews so they would understand why someone might have concerns. I wonder around the store for what seems only about 20-30 minutes tops and the older guy with the worst attitude finds me cruising the isles. He takes me out and they have the rig generator running and the A/C on. He has me go in and confirm the unit is working. I put my hand up to the grill which is what Coleman calls a Chill Grill. You can open and close some vent's and control how much goes into the duct system or the living room. It also has filtered air intakes and the grill separates the two air streams so you don't feed cooled air back into the system. The first thing I notice is the cooled air is coming out of the air intakes! Which since I've taken the grill apart before means it was installed backwards! So the guy that claims to "do these all the time" doesn't even know which way the grill goes on! Since I know what the problem is and how easy it is to fix I say nothing. My thought is just get out of there and check everything and change the grill out in the parking lot. Who knows what these two would do if I point out they screwed up! I go back inside to finish up paper work with Derrick. I'm thinking sign something and on my way. Nope, I owe them $ 8 and change for shop towels! Really......whatever, at this point I'm done and just want out of there! I pay up and head out to the parking lot. I get to the rig and hop in. The generator is still running and A/C is on. There are 2 large what I guess are shop towels on the passenger seat unused. Hmm are these the very important shop towels I paid for and not even used......again whatever. I shut everything down and check everything out. I unscrew the grill and sure enough the inner plate that separates cooled air from intake air is in backwards! I turn it around and screw everything back in place. Now everything is working as it should. Unfortunately my second experience with Camping World was not great and I would certainly not use the service department at the Henderson location for anything again. Good customer service is such an easy thing. Much easier than being at odds with a customer. I marvel at how often it's lacking.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	ChuckBarrie

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