Ok - an update to my review from a year ago. I went back to the salon for a fill - I thought I would keep a careful eye on the tech, be sure not to get the same person, and be wary of how it was done - plus it is much harder to mess up a fill than a new full set of pink and white which does take some skill. The tech's name was Casey (!) and she did a lovely job. And much to my surprise when I left the owner (? Manager?) Tammy came over and asked to speak with me. She apologized for my bad experience and said I should have asked to speak with her. I was very impressed that she remembered my posting here from more than a YEAR ago (!!!) and she also gave me a certificate for a free full set, which offset the cost of that bad experience from before. I will still be careful to watch the techs here because I do not know enough of them well enough to make a blanket judgement about the overall skill set, but it's encouraging to know that management's heart is in the right place and that there was some concern and a real effort to make up for a bad experience. I am leaving my past post up for a bit so people who may have read it recently can see there has been a change of heart, but I will eventually delete it and give this business a chance for a fresh start - I will certainly report to Tammy if I am unhappy in future, as it's apparent she cares about her clients! And I want to say again that Casey did a lovely job - my nails looked super and I was very pleased, she was fast, courteous, and checked in with me from time to time to be sure I was happy. Kudos for Casey!
I also want to mention that if you wish to tip your tech be sure to bring cash, as they do not allow tipping via credit card. I embarrassed myself by not having enough for a good tip.