| rev:text
| - Feel bad for this place actually. The food has been consistently good, and my better half has enjoyed the Salmon entree many times. That being said, came here on an evening with a friend who enjoys AYCE. My wife and I rarely ever eat more than a roll or two, and we've never been big on the all you can eat thing.
Now, due to this restaurant having a party of 11 "kids" show up at some point the previous week, and four ordering AYCE and sharing with the table, I am not sure how this translates to every other customers problem, or why someone didn't cut that party off sooner. Kobe has implemented some new policies, and management have decided that either everyone at the table orders all you can eat, or every one orders a la' carte, regardless of wanting sushi or entree dishes. Even worse, they don't tell you this until you sit down and get comfy. I felt for our server, who was trying his best, but when you have a place that is this careless in the first place, what can really be said about the rest of the operation?
Again, it's too bad really. We've been here several times before this, and have spent an average of $70-$80 w/tip for two people, including drinks (and NOT AYCE). Because of one BAD service experience, we won't be going back, ever. A lot of things are forgivable when going to a restaurant, poor service is not one of them though.
And, yes, we did go to another Sushi establishment this evening (Sushi Koma), ordered what we wanted, and spent some good coin in doing so, and it was still a fun and great evening, thanks in no part to this restaurant however.
2 stars for the server trying the best to make a sticky situation work out.
|