My wife and I went in to order a pizza. We got a small cheese and a small sausage. My wifes pizza came out at a reasonable time and they said mine would be out in a few minutes. 40 minutes later I asked them where my pizza was and they said that it had not been made yet, they would get on it. I told them that my wife's pizza was already cold because we would like to eat together and to cancel my pizza and give me my money back. An hour goes by and they bring a pepperoni pizza out and I said no it needs to be cancelled and it was a sausage pizza not a pepperoni so I would just like my money back for my pizza. So we continue to eat my wife's small cheese pizza. 15 minutes later they bring out a half raw sausage pizza, that the dough was half cooked and not edible. There was only us and one other table in the entire restaurant. I said I wanted my money back and the server said they had already started running the pizza through so it was my pizza and they would not refund me my money. We ended up leaving the pizza on the table even though we paid for it and we left. We love Barros pizza and have been to numerous different locations but we moved to Moon Valley area just recently and we tried this location on 7th street and in the future my wife and I will drive to another Barrows location than going back to this location. Where did customer service go!!!! Would never recommend this location!