We came here at 6:35pm. A group of 9, with four kids under the age of 10. We sat outside and looked at the menus for drinks. We were happy we were there before 7pm so we could get the happy hour. We waited and 10 mins go by, no service. 20 mins goes by and still no acknowledgement, at this point we are pretty upset and thirsty. At least to get some drinks since we are outside. My sister goes in to let them know we have been waiting outside for 25 mins now with no service. He tells her they will be with us as soon as possible. She asks if it will be before the happy hour to place our drink order. At this moment it's about to be 7pm. She says if he could give us the happy hour price since we have been waiting. He says no that after the happy hour at 7pm there is NO WAY, him as the manager, can change it in the system. She is outraged at this moment. She says don't worry about it and gets our party of 9 to leave the restaurant. We have never witness such horrible customer service to not even acknowledge us for 25 mins. The worst part of this all, if I have never been to Buffalo Wild Wings. This was my first visit. I wonder if this is a common trend with them..