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  • Until recently, I have been a REGULAR MONTHLY customer at santo's for the past 6 years. I was referred to a stylist there who specializes in the curly girl cut. And while I have more or less been generally pleased with my haircuts, absolutely nothing about the experience of doing business with santo's has been pleasant. One should not dread calling for an appt or going for a haircut. But most everything about the experience was unpleasant. Customer service at the front desk is mediocre and impersonal. And I was willing to overlook that and continue to go there until the stylist's snarkiness and 'tude were making my appts just as unpleasant as well. With so many of the employees defecting from there these days it was easy to find another curly girl stylist who had recently left for another location. Santo's clearly made a huge investment in a beautiful facility. But it would be prudent for them to invest in customer service training as well... For ALL their employees. There's a lot of competition out there. Making your customers feel valued goes s long way in strengthening your business.
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