I had previously dismissed low ratings since I had usually favorable visits.
Today was an exception. I ordered a "Family 8 Piece" with coleslaw and greenbeans.
When I arrived home with the food, the green beans and biscuits were cold (this is a 5 minute trip, people!) Upon closer examination, the order contained 2 breast half; 2 drumsticks, one thigh and three wings. Now, this technically fits the definition of 8 pieces mixed, I have never before had a wing substituted for a thigh (the norm).
I tried to call the establishment, and was sent to voice mail: "Sorry this mail box is full."
Seriously, you need some franchise attention to this location.