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  • I'm a newbie to AZ. After hearing another customer inquire about lotto tickets, I decided to buy my first AZ ticket. Josie, the lady at the Customer Service Desk this afternoon made this experience as unenjoyable as possible. Firstly, I had said that I was coming back to buy a ticket, and I had to wait just for any human to man the cash register there for 5 min. The way that the cashier spoke to me was just awful. I started off by telling her that it was my first time buying AZ lotto tickets and I wanted the option where you either fill in the circles/numbers or do "quickpick". She wasn't kind or helpful She spoke very quickly, even telling me ticket information that I clearly said that I didn't want to buy. (I didn't want scratchers.) She was talking to me like she didn't want to help me, and if she didn't, she should have said so! I would have asked for someone else to assist me or taken my business elsewhere. I told her that she was talking too quickly and explained that she was telling me many quickpick options, even explained how I am used to there being a kiosk to see what all the games were. After a long day and week, I didn't deserve feeling stressed out doing something that should have otherwise been "fun". I have been to this Safeway like 10 times since moving here, and I generally have pleasant experiences, but this definitely was NOT one of those times. ***In case I got the name wrong, the cashier in questions was female, Caucasian, wore glasses, 50-60s in age, long grey hair with short bangs, glasses, and slightly heavyset.***
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