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| - Tonight for the first time in my life I left no tip and regretted paying a bill at all. Despite an Open Table reservation we sat unattended for several minutes until the waiter told us he'd get water after the long, dirty table next to us was cleared as "all the water glasses are there". Some time later he came and asked what we wanted off the menu. I asked if he was taking drink orders or food and he said "I'll do it all". We ordered drinks, appetizers and entrees, then waited another 10 minutes to be told the bar was out of the bottom three drinks on the Craft menu. A reorder was placed by one of us and we got drinks...eventually and never so much as an offer to refill again.
When our salads came without the appetizer for my son, we waited until we could flag down the hostess who said she would check. No return. We flagged down our waiter...now with empty glasses all around and dirty plates who said he too would check.
At 8pm...an hour after our reservation, my husband asked the hostess to check again what was going on and that we'd been asking to no avail. She said it was coming then walked away as he tried to explain that we kept hearing the same thing and were getting no service.
My husband left the restaurant and gave me his card to pay for the drinks as we knew it was going, shocking, even further downhill and that nobody cared.
I waited a few minutes at the table and when the waiter finally appeared with the shrimp scampi I asked for the check, which I got with a litany of excuses about how it was very busy and they weren't staffed. I sat in a half full restaurant with a hostess, bartender and at least 4 waiters reading a check for NINETY FOUR dollars. 4 drinks, 2 salads and an app that took an hour to get and I paid one hundred dollars...full price for every single thing. Not one offer every to make anything right...just avoidance and excuses.
What a shame this place has gone so downhill. I know many people who used to go here weekly. I suppose the business will take care of itself if people continue to be charged these prices and leave hungry and neglected. There are just too many choices and a nice area in Chandler to go... not to mention Pomo next door where waiters are much more conscientious.
I'm posting this to help warn others, especially about using Open Table not to repeat the mistake. We surely will not as all my discussions with the waiter and concerns as I left were met with "I know, I know, I'm sorry" and nothing else. As former waiters we've never, ever stiffed a server...but I did so tonight and felt no remorse because we never got service. What I did do was overpay at a place that's more hype than service, which is a shame because the food was good. I hope something nice comes up in it's place or that the owner gets back to managing things. Perhaps he expanded too quickly.
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