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  • Extremely overpriced for services. I've gone several times due to convenient location and each time waited in excess of 20 minutes. It's not a Dump by any means but not impressed with the overall quality for the prices they charge. My 8 year old was charged full price for a manicure that took 10 minutes when the same manicure on me took 35 minutes. Most recently, i booked an appointment and arrived 12 minutes late ( it was my birthday/ long story why I was a few minutes late) and they refused to take me. They have no problem keeping clients waiting anywhere from 15 to 30 minutes however when I show up 12 minutes late they refused to do the service on my birthday. I understand you want to keep things on time however please be consistent and drop the double standard. It's not ok to make clients wait every time and not in return give the same grace period. Looking forward to the new beauty soon coming to Tivoli. For better prices and service try red rock resort and spa or lifetime spa! After reading the reply- I think it's funny how they don't keep accurate facts. I was never 5 to 7 minutes late on a visit. In fact they had the audacity to ask me to come in early last week by half hour and when I did so still kept me waiting. Why bother asking me to come in early only to have me wait. Their notes are inaccurate because they fail to come to the front desk to check people in because they are having lunch and talking to each other in the back. If I'm waiting 15 minutes because you are eating or talking in the back please don't mark me late. This is why my experiences are so frustrating. You are on time and they still don't update the records. This is my opinion and based on experience. I'm a CPA so I understand numbers and accuracy. I'll trust my numbers anytime.
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