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  • UPDATED REVIEW: to be fair there were numerous issues with my room and I originally gave a 2 star rating, however once I showed the manager the issues she refunded my points & gave me additional points. So, while the room had issues the service was 5-star, which is why I updated this review. ORIGINAL REVIEW: Hyatt House is one of my preferred hotels but NOT this one. It is dirty and just feels old, dark and uncared for. Stayed at the Hyatt House in Richmond, VA for the last two nights and give them 5 stars!!! Then I arrive in Charlotte and don't want to even touch anything in the room! How can 2 Hyatt House's be so completely different in cleanliness and care? Next time I am in Charlotte I will pay the extra $22 valet parking fee to stay at the downtown Hyatt House...it has got to be better. And if it's not I will stay somewhere else entirely! Gave this location a generous 2 stars rating only because I used points so it was free! Room 518 Description: Handicap accessible, 1 bedroom suite w/two double beds, separate living room, kitchen and bathroom with tub, 2 windows, 2 closets, & 2 TVs. Review: + great size room, nice layout + towels are soft, thick & large + room was quiet + full size fridge + plenty of hot water + coat closet had light in it + peephole's had covers + bedroom a/c unit provides white noise + optional grippy bath mat provided for inside tub + lady at front desk was nice & accommodating + self parking - no hair dryer - a/c in living room rattled so loud could not use - shampoo/conditioner was used and 1/2 empty - a/c units dirty (see pic) - nasty stain on bedroom window shade (see pic) - horrible stain (vomit/blood?) in dresser drawer (see pic) - power strip coming down in kitchen, cords hanging down (see pic) - bedside table had water and food particles on it - not wiped down - poor swiffer job on the carpets...I don't think they vacuum - ice machine on 1st floor in nasty laundry room - no trashcan in bathroom
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