| rev:text
| - My experience last night:
4:56 - called to order my 24" 2 topping pizza w/the promo 18 wings free. The young woman on the phone was rude and curt, but took my order (apparently this is not unusual for this location). I was told my delivery time was 45 minutes (I live 1.6 miles away, so this seemed legit, given the Cards playoff game and all).
6:22 - still no pizza. I call back and am told that "they don't know what is up with the driver, but that my pizza is done and he should be right back to get it/bring it to me." I ask if they have a delivery charge, because, after the pizza being 30+ minutes late as of the phone call, I have zero intention of tipping or paying that (note: I have worked a ton of service jobs and almost always tip and tip well).
6:38 - I get a phone call from "Ashley" who asks me if I can "just come and pick up my pizza" so I can get it hot. I'm totally in shock at this request and am already upset about the Cards game (15-34 at this point). Ashley (the manager on duty) assures me that they will grant me "points" on the app which basically entails a "free big Jimmy 24' one-topping pizza. When I get there, Ashley gives me my food and explains (in a somewhat confusing fashion) how the points work. When I asked quite pointedly, "What happened??" (as it's now 6:55pm), she seems to actually tell the truth, that they are "really busy" and "my ticket got lost back there".
Now, I'm a hard working and forgiving person, but there was a ton of attitude in that place - from the first call, to blaming the driver, to admitting the ticket got lost but not actually apologizing.
I should have checked the pizza in the store (I KNOW), but was tired, starving and frustrated. I checked it in the dark of my car to make sure the correct toppings were there, but did not get good look until I got home.
Please see photos of the minimal toppings on this pizza - the pizza which took me two hours from order to pick-up and was supposed to be a delivery (note: Ashley did give me my $3 delivery fee in cash back). Still, there was no offer to refund my money and clearly no effort to make this pizza amazing. If anything it's like they skimped on toppings intentionally?
I posted my complaint and photos on Facebook, only to have a ton of friends say how "surprised" and "disappointed" they were in this - that "they love J & Js". Well, maybe it's just this location, but once I use my "free" pizza (which I will go in and order and pick up and show them these photos) - I will never get one from here again.
If you are reading this, management, I would really just like a refund. Or, a second shot at the most amazing pizza ever. I work hard and want to support local businesses, but clearly, I should have gone with Papa Johns (who also is not amazing, but consistent in that, at least).
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