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| - "My mom just stomped on a roach in the bathroom and when I asked to speak to a manager about it.. They never brought one out to me and had me just tell a server.. Not coming back and telling my friends and all of yelp" - this being my most recent TIP posted for this establishment.
Again, another establishment I hate to do this to since I was such a regular at this place, but in all honesty, when you see a cockroach in a place where you like to eat, it really does make you want to never come back. Last night 12/8/15 I was dining with a large group of friends (about 18 people) and a manager of some kind (he was not wearing restaurant uniform) made his way to even greet us and thank us for coming to their establishment.
Everything was fine, until my mother and I decided we needed to use the restroom. My mom has said to me several times that she even though it's cheap and the food is decent, she doesn't like coming here because she always sees small cockroaches in the bathroom. I had personally never seen them before, so I would continue to come here whenever friends would want a pho run. This time on 12/8/15, it was a different story. My mother and I walked into a very dirty restroom and as she entered the handicap stall, she yelled at me on the other side, oh man.. see there goes one cockroach. and then I hear "stomp" and she goes, "I killed it." She allowed me to come and see for myself, and that is the pix I have recently posted.
We even saw another small cockroach on the floor near the sink, but I wasn't in the mood to stomp on another one, because quite frankly that's not my responsibility. Seeing a cockroach in an eatery establishment, it does something to your stomach thats hard to describe. I enjoy the food here, and even my meal that night was delicious, which was number 71 btw, the diced beef with onions and tomato rice.
I very politely asked to speak to a manager, and the server asked if everything was okay, and I kindly responded, "yes, it has nothing to do with the food or the service, that was fine, but there's an issue with the bathroom and I just wanted to discuss that with a manager" the server nodded his head and said okay. and while we were still packing our left overs and splitting our bill, I was waiting for a manager.. none came. I kept looking at the server I spoke to, and it's almost as if he was trying to ignore me/ avoid making eye contact.
I finally after patiently waiting and still no manager came out, I approached the server and asked if he was going to get the manager, or if he just wanted me to tell him. So I ended up just telling the server, and he responded, "Oh well we sent someone to the bathroom already and they didn't see anything." and I responded, "oh really? because here is the photo proof. and I can tell you exactly where it's laying." What's really poor service and disappointing is that instead of just being like, "I sent someone back there and we didn't see anything, but we apologize for that experience and we will look into it more and making sure we better attend to our restrooms..." they kinda brushed it off like, "oh well, we didn't see one, so no there's no cockroaches here.." I insulted because it was like they were saying or making it seem like I was making it up. but no I have picture proof.. and I would post this kinda stuff unless it was true. I even said to the server, I like the food here and I like coming here, but I cannot continue to come back if you guys don't care about your bathrooms and the cockroaches. and honestly the lack of interest in fixing the issue is enough to make me want to never come back. There's plenty of good pho and Viet food in this city. This is the last time Pho So 1 will see me, my business, and those I associate with.
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