Wow! Great service! After leaving the Ford dealership completely frustrated, I decided to try this Firestone based upon reviews here.
The great: Open all week! Roger, the service advisor was accommodating and listened to what the issue was. He worked with me to get the car fixed in the timeframe I needed. Here is another standout service feature: They looked at the damage (Steering) and only fixed what was known to be bad. No oversell. I had options to choose from. THAT is what I call perfect service.
The not-so-great: Nothing! All positive from this visit, (Repair cost $500)
When a vendor listens, keeps promises and shows that they are willing to keep the scope to what is needed, you have my loyalty.
No negatives to report. Convenience, price and quality service backed up by people like Roger will keep me coming back for service.