The Art Gallery of Ontario is a fantastic place for art lovers in the city, particularly those who enjoy Canadian Art, as well as a special and steady diet of fun exhibitions.
A major challenge here is customer service. With no major competing art galleries in town, the AGO does not need to major on things like kindness, efficient ticket or coat check lines on weekends, or general helpfulness.
While the volunteers are wonderful, other staff members can be rude and arrogant. Something tells me this is not a fun place to work! If you have a member tag on, you will be treated better most likely, though this can't be guaranteed.
The AGO is great on many levels, but when experience matches the expectation that museums can be full of themselves places with a better-than-thou attitude, it is a three star place.