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  • We came here for two reasons... to eat and to see the mermaids. The mermaid show was on Sundays, from 11:30-6:30 (?) per their website. However, after I made the mistake of assuming that would be accurate and got my two girls excited... we sat by the aquarium from 3:20 until 4:10...NOTHING. I even called ahead of time, "Every 15 minutes". An hour... is that more than 15 minutes? Unreal. Total letdown for my girls. You can't make it the main attraction to your casino and fail on that promise. It'd be like the Bellagio not having a water show. I went to the front desk to get some answers about the lack of mermaid show and spoke to a manager, who was very nice, but said there was supposed to be shows every 15 minutes because people stop in for that reason alone. I was told that the 'aquatics' team has done this repeatedly and she understands how this casino is out of the way and people come here for that reason alone, yet, the department that runs these shows doesn't seem to care. Apparently there's a schedule but they break it a lot. She showed me the schedule from today and, just as the website and operator said; show every 15 minutes. Here's a SIMPLE solution for the department that runs these shows... if you are going to be gone then PUT OUT A DAMN SIGN!! You should have seen how many disappointed kids there were. Mine were just sad, crying, when I told them they weren't coming. Just randomly not showing up is unacceptable. LIke an idiot, though, I waited it out for my kids. Anyway... I also went to Mi Casa, more of the same... 45 minute wait for the food, water was MIA the entire time so I couldn't tell him... but hey, long waits and bad service is my experience here.
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