I had a great experience at this Home Depot this past Saturday! I'm a sucker for a good Pinterest craft and decided to try making coasters out of 4x4" white tiles. I asked an employee where to find the tiles and he took me to the section where they were and let me have a look. I realized they only sold them by the box (of 100) and asked a woman walking by if it was possible to buy them individually since two of the three boxes had already been opened and there were tiles missing. She said she didn't know but that she'd find out. She came back a few minutes with a man named Obie from Flooring. They calculated how much I would be paying for 20 tiles but when I went with Obie back to a desk in the department he taped up the coasters and put a note on them saying there was no charge and wrote "customer satisfaction" and signed it. I was not expecting that at all! Definitely a satisfied customer and will be returning to this Home Depot whenever I need more crafting supplies!