I would like to begin with the fact that I do love the girls that work here they are hip and they have great attitudes combined with the great smiles this is the making for any great successful business. I went into Embellish over a year ago. When I and I had a hair emergency! I had attempted to dye my hair with a box dye from the store and I had totally screwed it up. So embarrassed went back to the store bought a box of Color Oops. I applied to Color Oops and my hair came out the same way it was when I screwed it up. So I finally decided to go to embellish they were directly down the street from where I was living at the time. When I walked in I was assisted by Kenzie who was a great person to have doing your hair she was funny she was hip she was funny she was cute , and most of all she was informative. Long story a little bit shorter I have by the end of 5 hours she had put the color on my hair that I was looking for from the jump. Knowing what I know now I believe that she should have probably told me come back in 6 weeks when your hair is not burnt or over-processed and we'll fix it. But she didn't say that she said yeah well we'll just Re dye again. I believe this just added to my over-processing nightmare. Anyway my hair was okay for that small amount of time that lasted for maybe about 2 months. I went back to Kenzie for my follow-up. I had openly complain to her about the fact that my head was very itchy and big spots were red and patchy. She recommended a moisturizing treatment from Aveda that was combined with Royal jelly. During this treatment the itching subsided for 2 days and since then let me remind you this was over a year ago my head is still itching my hair is still breaking and I have yet to be able to get someone to give me a correct haircut because the last cut that Kenzie gave me I believe she messed up very bad. She was in a hurry to go on a trip out of town and push me out the door very quickly after cutting my hair. I've had several hair stylists refuse to cut my hair or touch my hair because they said that the last person who cut it cut a huge chunk out of the back of it and I have to let it grow for at least you know x amount of time before having it cut otherwise it's going to be boy short. My husband and I bought her Stevie Nicks tickets which were over $100 for her and her mother. That's the effect that she had on me she attempted to help me and in lieu of all that I now have the worst hair I could ever imagine. I have chosen to put a review on Yelp over a year later in hopes that possibly I can get some relief from this hair nightmare. The total bill on my hair the first time I went to embellish was over $400 and that was just to dye it. I love the store I love the girls however every single day I wish I had never gone there. I feel that maybe the girls that work there could be a little more educated on situations such as mine.