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| - Update: in 6 days no one has responded to my email in any attempts to "look further" into my stay as stated by the Basti person who keeps responding to everyone. Terrible customer service. They obviously do not care about any negative reviews. Again, do not stay here
DO NOT STAY HERE.
The photos on the website make this place seem soooo much better than it is. And, the customer service is way below sub-par standards.
Booked this room for Saturday, June 4th, because the pictures made this place look nice and clean and the price was right for the weekend night.
I emailed/contacted through the website earlier in the week that my husband and I would be arriving later in the evening off a late flight in from Houston. By the time we got our rental car and headed to the hotel it was after midnight. The attendant was nice but not paying attention to what she was doing because she was checking her phone every 30 seconds. She forgot my ID in the copier. She NEVER said anything about being a late check-in or how that would effect the room we booked. She gave me the key to room 115 and a remote control for the tv (very odd). My husband and I drove around to our room.
The key didn't work for the lock. The lock looked beat up and scratched up and seemed loose in its setting. We drove back around to the office. I told the girl what was happening and she pointed to a man sitting in a chair across the parking lot and said "go get security and he will have to try to open it" so we did. She gave him our key with 115 key chain and a different key. We drove back around and security met us. The key for room 115 didn't work at all, but the other key with a piece of tape that read 127 did but only after using all of his body weight to pull and lift the door and hold it in place while moving the key back and forth with force. Upon entering I saw (and smelled) that it was a smoking room and we booked a non. So I told security thank you but I didn't want this room, so we went back around. I told the girl that the 115 room key didn't work but the 127 did but only after having to physically lift the door and that I booked a non smoking room and this was smoking and that I would like to change because the door isn't safe. I was informed that because I was late checking in I lost the room I booked and that was all that was left and that I could check back out if I wanted. My husband immediately started calling the surrounding hotels and there were no vacancies. I explained that I had contacted the hotel to make them aware of my late check in and she said she had no note or record telling her and that was the end of it. Either stay in the room or check out. Naturally any hotel under $200 was booked so my husband and I decided to suck it up for one night.
Do not let the pictures mislead you when looking for Vegas hotels. This was worse than a motel 6. Aside from not getting a non smoking room and smelling stale cigarettes and whatever else was smoked in there, the bed side table still had tobacco and ash, behind the bedside table hadn't been cleaned and there were cigarette butts and ash, there was sharp metal sticking out from the lamp in the corner of the room, the shower curtain only had about 6 rings on it, the door had about a half inch to an inch gap on the side that let light and bugs in, the carpet was dirty and stained, had burn marks and paint all over it.
Upon checking out I voiced my issues to the lady who said I'll let my manager know, so apparently there is never a manager actually there. I also have not been contacted by anyone.
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