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| - The only reason I am giving this company two stars is because the finished product (after going to hell and back), turned out beautiful. But, that is the product, and not the customer service or workmanship.
I was originally referred to the salesman that we used by a friend of mine that does many remodeling jobs. I interviewed him (I'll call him X) and liked the product samples and the pricing he gave me.
In the beginning I was unsure of the brand and type of cabinets I wanted and was guided to the decision I finally made by the owner of the company, who was very helpful. I chose the brand Sollid and went with the MDF. There are many pros and cons of using the MDF, but in the end, I believe I made the right choice.
It would take me too much time to completely detail my experience so here are some highlights:
Miscommunication during the designing process. We had to go back and forth for WEEKS until the final design could be approved. If I was not the type of person that paid attention to detail, we would have had a very different kitchen than what I wanted, and the wrong sizes of bases and uppers would have been delivered.
Miscommunication with the salesman about where to put the product (garage/inside the house) when it was delivered. This was an issue because the cabinets couldn't be stored inside the house before they were installed because the drywall guy was not finished with his job. I was told I would be called when the cabinets came and and was not given enough notice.
During the installation process, the Installer left out key pieces and they had to be ordered - which caused a two week delay in our job - pushing all the other vendors back out. This was a MAJOR screw up. There was trim that was missing and a bottom that was the wrong size. X blamed me because "that is what I wanted". Well, yes, that was what I wanted, but if he knew it wasn't going to fit, why in the world would you order it????
After writing a three page letter to the owner of the company, all I got was a patronizing response. Never once did they apologize for the screw-ups or offer me any compensation for my time and trouble.
I understand that during any remodeling job things don't always go smoothly, but this wasn't my first rodeo. I was testing this company out because I come into people all the time in my business that want referrals for vendors. This company failed miserably.
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