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| - The negative reviews on Yelp and Google Reviews are only a tiny fraction of the large group of people affected and all are true. This is the most onerous, greedy, petulant, avaricious, uncool, arbitrary, incompetent and arrogant company in this industry that takes advantage of the most vulnerable people with no means to fight them in courts and they are proud of it. If you owe them any amount they certainly will take you to court and get a judgment against you and garnish your wages or get a writ of judgment to take your property because they are experts at how to manipulate the legal system to their favor.
They don't do joint final inspections with you because they want to keep your Security Deposit by any means possible or fabricate them if necessary.
Rent from them at your own peril, bad credit, judgments, loss of security deposit will be their way of thanking you for renting from them and for making all your payments on time.
They don't do the repairs or upkeep to the house unless you pay for it. We finished our lease but not before going through a horrendous experience every time we requested any repairs they made it to be an ordeal. They gave excuses such as: "the handyman called you and you never answered" or "the owner refuses to fix such a repair".
They have refused to do their final joint inspection and to give a report of why they are keeping our security deposit. They flat out steal from their tenants under the guise of "Admin Fees" there is no other word for their arbitrary keeping of the refundable deposits. They have you sign a company written rental agreement to fit their shady way of doing business. (they don't use the standard AAR Rental Agreement for this very reason).
We have tried in vain to deal with them directly but they refuse to do the right thing so we went to the AZ Attorney General and requested a consumer fraud investigation because PRS acts like this is normal procedures at the end of every lease of the taking their tenants security deposits for no valid legal reason. They are not returning the security deposits nor will they provide an accounting as required in the Arizona Tenant Act. We exhausted all possible means of getting this resolved directly with them and had no choice but to report them to the AZ Attorney General for a consumer fraud investigation.
According to the Arizona Landlord Tenant Act, they now owe us twice the amount of the security deposit as in Arizona Security Deposit Limits and Deadlines as outlined in AZ ARS 33-1321. The AZ Attorney General will put a stop to their heavy handed and shady business practices and hope the AZ Attorney General shuts them down after they go through a sampling of their end of lease bad dealings with the public. The Attorney General has such power that if a business is in fact doing this to the public, they will shut them down, no kidding! The Attorney General shut down a car repair shop (Transplant in Tempe) for similar shady practices after investigating them. Protection of the public is the utmost mission of the Attorney General's Office and filing a complaint online is easy and quickly acted upon.
Don't trust the BBB rating from businesses that pay a fee to the Better Business Bureau. The BBB gives them a 5 Star rating yet they do not publish all their many bad reviews.
"Now as for the merchant, deceitful balances remain in his hand, and he loves to defraud". Hosea 12:7
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