The employees are horrible. They're rude, and unmotivated, and are the SLOWEST workers I have ever had the displeasure of witnessing. It should not take 15+ minutes to make a sandwich. Even if I am the only customer in the place, it will take that long to get my food. The quality of the food is always really inconsistent, and I order the same thing every time. Sometimes it's good, other times it tastes bad, and sometimes it's soaking wet. They make a lot of mistakes too. If it's not on my food, I hear other people in the restaurant complaining about mistakes. It's a shame because I can see that the manager cares, but the rest of the employees look like they're there against their will.