Unprofessional the other reviewer made is an understatement. And yes, like the 1970s, very dingy facilities. They actually said, oh, we'll put your loved one in a cardboard box. really? quite a sales tactic. And the process was endless. Haven't they developed a checklist of things. they kept asking for this then that. unbelievable they would take advantage and be so cruel at a time in people's lives that they are already vulnerable. No words too strong for unexcusable and incompetent.