If you're 50 yrs old and under, don't get Susan(or Suzanne?). I made the mistake for not waiting for my usual hairdresser, Gale. Instead I went with Susan. I thought since she's the manager she would be more experienced. Experienced that she is but not updated. She insisted on parting my hair in the middle, even though I part my hair on the right. She said this was some old trick. I got a bob cut, but there's no layer or angle design for my hair. The bottom of my hairline is dead straight, but the left and the right sides are in different length! I feel like crying :( Plus she will up sell you an eyebrow wax. She said, "Only I do waxing, Gale doesn't." The result of my eyebrow wax? I can do it better with my tweezers. Again, no design and no shaping my eye brows. She basically just weeded the brow hair. I'm on the verge of calling back to complain.