| rev:text
| - I actually would have forced them to give me stars, were it an option.
My husband has been after me to write more reviews for a while now but I just haven't been able to find the time. And then Hollister crossed my path. For those unfamiliar with this store, it is the current overpriced bomb for teens and tweens. I've even begun seeing moms sport the logo.
Well, my very skinny daughter (read hard-to-fit) wanted a pair of Hollister skinny jeans -- in Phoenix -- in July -- for $50. After I stopped laughing she informed me that they were a bit loose, a bit long and on sale. Sounding better -- a bit. So we went and took a look and found that these jeans had three things I couldn't argue with: 1. they fit, 2. they had room to grow, and 3, they were marked down to $20. We had a winner.
I take the holy grail of jeans over to the checkout and that's where my experience went south. When the girl (15 at most) told me $50 + tax, I pointed out the sale tag. What follows is a re-enactment, not a direct quote.
Me: "Are you aware it's a law that you must honor the lowest price marked?"
sales kid: "really?!"
Me: "yes"
Then a second sales girl came over. I'd put her at 16.
2nd sales kid: "You people keep changing price tags just to get a deal. So we charge what the computer says."
Me: "I beg your pardon?"
2nd sales kid: "If you people would quit trying to pull this, we wouldn't have to be hard nosed."
Me: "Are you the manager?"
2nd sales kid: "no"
Me: "You need to get the manager over here now. We certainly don't try to pull anything and I resent the implication."
At this point a third sales kid, probably 18 or 19, joined our little circus, gave kid 2 a dirty look and informed her that you have to charge the price marked. She rang up the jeans at the discounted price. By this time I was furious. I shouldn't have bought the jeans but they fit my 2-dimensional daughter and that's no easy feat.
But the more I thought about the experience, the more irritated I became. So I called their customer service department. That's not exactly accurate. I had to make three calls before I got their customer service department.
There, I spoke to another 15 year old who informed me that the way they handle complaints is that they forward them to the district manager. The district manager may choose to call me or may not. Whether they deal with complaints or not is at their discretion. Apparently, their customer service policy is, "thanks for the credit card ... screw you."
Well, I choose, too. And I choose never again. Any Hollister, anywhere.
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