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  • After purchasing a new AC unit from Goettl I received a free check up service with Goettl and Sunny Plummer as part of the sale. It was extended because during the process of installation and related services, appointments were forgotten or rescheduled several times. This pattern has continued with the "free" service check ups. After several appointments have had to be rescheduled due to "over booking" it has become clear that the "free" service check appointments are only important to keep as long as there are no regular appointments. I schedule the appointments at least two weeks out, and I still get bumped at the last minute. Goettl's customer service sounds good during the sales, but does not deliver. The individuals on the phone who are stuck listening to a frustrated customer are very friendly and apologetic, but the problem continues. I spent a lot of money on a new Amana unit, which can be sold and installed by any AC installation company. The difference between companies is the service that they provide. I am very happy with the performance of the equipment, but I will never recommend Goettl.
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